📦 Order & Shipping

Q1: How can I place an order?
A: Browse our products, select your item, choose the quantity, and click "Add to Cart." Proceed to checkout, fill in your details, and complete the payment.

Q2: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, UPI, net banking, and other secure payment gateways.

Q3: How long does shipping take?
A: Standard delivery takes 3–7 business days. Express shipping options are available at checkout for faster delivery.

Q4: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link. You can also track your order from the “My Orders” section in your account.

🔄 Returns & Refunds

Q5: What is your return policy?
A: We offer a 7–30 day return policy (depending on the item). Items must be unused and in original packaging. Visit our Returns page to start a return.

Q6: How do I get a refund?
A: Once we receive your returned item and inspect it, your refund will be processed within 5–7 business days to the original payment method.

Q7: Are there any non-returnable items?
A: Yes. Items such as perishable goods, personal care items, and customized products are not eligible for return unless defective.

👤 Account & Security

Q8: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account helps you track orders, save addresses, and view past purchases.

Q9: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to ensure your information is safe.

📞 Customer Support

Q10: How can I contact customer service?
A: You can reach us via email at support@[yourdomain].com, or call us at [phone number], Monday to Friday, 9 AM – 6 PM.

Q11: Can I cancel or change my order after placing it?
A: Orders can be changed or canceled within 1 hour of placing them. Contact us immediately if you need to make changes.

🛍️ Products & Stock

Q12: Are all items in stock?
A: Our website is updated regularly, but in rare cases, an item may go out of stock after your order. We’ll notify you and offer alternatives or a refund.

Q13: Do you offer gift wrapping or personalized notes?
A: Yes! You can choose gift wrap and add a personal message during checkout.